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Difficulty scaling out deployments rapidly and quickly without losing visibility or control.

The lack of effective security that is equal to or better than a physical desktop.

Two big challenges that have slowed the adoption of large-scale desktop virtualization in the past are: VDI in combination with NSX offers organizations the chance to make huge leaps forward in the security and management of their virtualized desktop deployments. Most recently the focus has been on introducing advanced security controls with VMware NSX (network virtualization platform) and Horizon 6 (VDI) environment. VMware continues to work with partners to advance the protection of VDI deployments. It would be a whole different story right now if we weren't using VDI.Įditor's note: This interview has been edited for clarity and length.Virtual desktop infrastructure (VDI) has become an even more popular virtualization option for many organizations and VMware customers. I'm sure distributors are already feeling the pressure and are backed up. Everyone's trying to do it all at the same time.

Moore: I can't imagine what companies are going through right now, even just trying to acquire equipment. What are your thoughts on the transition? This work-from-home situation has been a sudden one for everyone. For those employees who didn't have internet, which is rare, or had internet like that, we provided them with LTE hotspots.

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You're talking almost half a second to a full second between clicking a mouse and having it take effect it makes it almost unusable. We've got a couple of employees on satellite internet, and the latency was 600-plus milliseconds. So far, the only providers that we've seen issues with are people who have satellite internet. We did send out a survey, last week, asking employees to provide information on their home internet - the type, their provider, a speed test - so we could gather that information and see what we were looking at. In our area - we're in the middle of nowhere - there's a lot of employees who live where all they have is low-speed DSL, if that. Moore: Leading up to this pandemic response, that was a big concern, as far as what people had available. Remote work means employees must have a workable internet connection. Having that flexibility to say, 'Hey, use what you're comfortable with, but here's your VDI client to access corporate stuff,' works well. Personally, I use a Chromebook on occasion.

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We have some users who live and die by Apple laptops, or they want to use their Android device. We see very little risk and little to no difference, regardless of what device you're accessing it from. There's no VPN client, there's no local network access - all I'm doing is seeing the screen and sending the keyboard and mouse commands through the View client. We've got all the security aspects in place from that perspective.įor us, accessing your VDI desktop from either a company-owned laptop that has the View client installed on it versus using it from my personal desktop at home - there's really no difference. From a zero-trust perspective, we have our policies in place with Horizon View, where you can't transfer files back and forth between your View client and the local machine, copy and paste is disabled. Moore: We give all our employees the option of either using a work device or utilizing their own home machines. Your company has a bring-your-own-device policy what are your thoughts on security? They just connected to their home Wi-Fi, and - for that many impacted users - was a quiet day for our service desk.Īs the coronavirus pandemic could make provisioning a challenge, companies may be forced to rely on employee devices to enable a remote-work expansion. Everybody was already 100% using Horizon View for their day-to-day work. The majority of our people are running HP thin clients. The biggest thing was making sure people took their hardware when they left the building. Moore: We really haven't had any issues crop up.

Have you seen issues emerge as a result of that decision? Preferred decided to send its employees home this week. a number of specialized apps for our claims system - document retention, imaging. It's pretty impressive that VMware allows us to do that - to go that far without a VPN client. Right now, all our call center employees are working remotely out of their house. We run softphones when people work from home, and we allow the softphones to run right within the virtual desktop and just pass through the audio and microphone. Our call center runs off the VDI environment as well. Moore: We use Microsoft Office 365 - Word, Excel, Outlook, PowerPoint, all of that.

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What software do Preferred employees use?

Vmware horizon client download mac new york